Terms & Conditions

1. Introduction
This Privacy Policy outlines how Risk Factors Australia (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect
We collect and process various types of personal information, including but not limited to:
Contact Information: Such as your name, email address, postal address, and phone number.
Payment Information: Payment details for processing orders through WooCommerce, including credit card information (which is securely processed by our payment service provider).
Website Usage Information: Information about your interactions with our website, including pages viewed, products searched for, and the date and time of your visits.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about your device, browser, and IP address.
Communication Data: Records of your communications with us, such as emails and chat transcripts.

3. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill orders made through our WooCommerce-powered online store.
To communicate with you regarding your orders, inquiries, and customer support requests.
To improve our website and services based on your preferences and feedback.
To send promotional offers, newsletters, and updates (if you have consented to receiving such communications).
To comply with legal obligations and protect our rights.

4. Disclosure of Personal Information
We may share your personal information with:
Trusted third-party service providers who assist us in operating our website and business, including payment processors, shipping companies, and IT service providers.
Legal authorities and law enforcement agencies when required to comply with legal obligations or respond to lawful requests.

5. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights
You have the following rights concerning your personal information:
Access: You can request access to the personal information we hold about you.
Rectification: You can request that we correct or update inaccurate or incomplete data.
Erasure: You can request the deletion of your personal information when it is no longer needed or when you withdraw consent (subject to legal obligations).
Objection: You can object to the processing of your personal data for specific purposes.
Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: You can withdraw your consent for receiving marketing communications at any time.

7. Contact Us
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us.

8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website.

9. Consent
By using our website and providing your personal information, you consent to the terms of this Privacy Policy.